As sad as it is, sometimes things happen and you need to return your items to us. They may have been damaged on the long and dangerous road from us to you, it may have mysteriously vanished - what should you do?

 Gasp, what happened? How long do you have to return the item? Refund or exchange?
Well my item looks like it's been on the wrong end of a gift war - packaging is all damaged poor thing.  7 days  Either one!
I ordered my item 4 years ago and it still hasn't turned up!  Give it 2 weeks tops before sending us a message! Either one!